Contacting us during the 'Coronavirus crisis'

Contacting us during the 'Coronavirus crisis'

We are continuing to offer as normal a service as possible to our customers and supporters during the current crisis however some adjustments have had to be made to ensure the welfare and safety of our staff. Thank you for your understanding.

Contacting us by post
As of 27 March 2020 we will continue to receive postal mail for as long as possible. However if you send post to us please be aware there may come a point at which we cannot process it.

Contacting us by phone
We are able to take a limited number of calls on on 01865 319700 on weekdays during the hours given below. We appreciate your patience if you don’t get through to us first time.
9.00 am -1.00 pm
2.00 pm - 4.30 pm

Contacting us by email
If you have a query please email

Further information
Read more about our response to the crisis in our 25 March 2020 enews.
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