Cancellation policy

Can my order be cancelled?

To see if your order can be cancelled, please see the appropriate section below based on what you ordered. If your order can be cancelled, you will find details of how to go about cancelling it further down the page.

We've tried to make this page as clear as possible by providing plenty of examples. If you have any questions, do contact us.

Books and DVDs

Under the Consumer Contracts Regulations you have the right to withdraw from the contract at any time after we have accepted your order until 14 days from the day after you receive your order, provided that the goods are unused. Notice to cancel your contract can be given by post, telephone or email.

Subscriptions

Under the Consumer Contracts Regulations you have the right to withdraw from the contract at any time after we have accepted your order until 14 days from the day after you receive your order, provided that the goods are unused. Notice to cancel your contract can be given by post, telephone or email.

After this time

You can cancel your subscription at any time for a refund of all unmailed issues. Please note that after information has been sent to our distributor to despatch an issue, that issue is counted as having been mailed, as we cannot recall it at that point.

You can cancel your subscription to New Daylight by email at any time and we will refund complete months remaining of your subscription.

Digital - PDFs, music, videos and ePub eBooks

Orders for digital content cannot be cancelled once the digital files have been supplied (at the end of the checkout), except for the following circumstances:

Depending on your circumstances, we may offer an exchange (e.g. an alternative product format).

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Events

Day events - Quiet Days, confrences, training and courses

You may cancel a booking within 14 days of receiving your order confirmation email. In this situation you will receive a full refund. Cancellations and changes to orders after this period and up to 1 month prior to the event will incur a £5 charge which reflects the administration costs incurred. After this time, no refund is available.

Residential events

Deposits may be required for some events. Where a deposit is required, these are non-refundable.

Time before event Refund
10 weeks before the event 100% (deposit payment is not refundable)
5-9 weeks before the event 60% (deposit payment is not refundable)
2-4 weeks before the event 20% (deposit payment is not refundable)
Less than 2 weeks before the event
No refund

It is recommended that if you are concerned about the possibility of not being able to attend, you consider having insurance to cover the costs of cancellations.

The Bible Reading Fellowship is not responsible for the costs of your travel arrangements.

Events cancelled by BRF

From time to time we may need to cancel and event. This may happen due to the event no longer being viable (e.g. insufficient bookings; a speaker cancels and cannot be replaced). Under these circumstances we will give a full refund, including a deposit refund (if applicable). The Bible Reading Fellowship is not responsible for the costs of your travel arrangements and/or accommodation under these circumstances.

Changes to events

From time to time details of an event are updated - for example speakers, venue, programme and so on. We will try to notify all attendees of any such changes as soon as possible - please do ensure your contact details are up to date when you book.

Barnabas RE Days and INSET

The deposit is non-refundable under any circumstances except in the case of the Barnabas Team member cancelling.

If the Barnabas in Schools team member is unable to make the contracted booking due to illness, accident or any other cause beyond their control, the booking shall in the first instance be re-arranged to a mutually agreeable date. If no such date can be found, the deposit will be returned and this contract shall be cancelled.

If the organiser is unable to proceed with the booking for whatever reason, the BarnabasTeam Administrator shall in the first instance try to agree another mutually agreeable date. If this is not possible, the organiser will forfeit their deposit. If cancellation happens more than three months before the booking, none of the outstanding amount shall be payable. If cancellation happens between 3 and 1 calendar months before the visit, a further £100 is payable to BRF. If the booking is cancelled by the organiser within one calendar month of the booking date, the full fee is payable by the date of the original booking. We recommend that you take out insurance to cover this possibility.

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Kindle eBooks

You can purchase Kindle eBooks via Amazon, and your contract is with them. Please refer to their terms and conditions to see their cancellation policy.

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Apps

If you have problems with our apps, do visit our App FAQs page.

Apple Apps

You can purchase Apple Apps via iTunes, and your contract is with them. Our apps are free to download. In-app purchases cannot be refunded. Visit Apple for more information - Managing automatic renewals | See your purchase history.

Google Play apps

You can purchase Android Apps via Google Play, and your contract is with them

Our Bible reading notes apps are free to download. In-app purchases cannot be refunded. Visit Google Play for more information.

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Postage and packaging refunds

In keeping with the consumer contracts regulations, we will refund basic postage and packaging along with your order. If you paid for a higher level of P&P (e.g. Airmail, courier) then we will only refund the cost of basic P&P.

If you part cancel an order, we will only refund the difference between the P&P costs of your complete order and your remaining order.

Note: shipping costs are calculated after promotions. See the promotions section for more information.


Example 1 - UK order

Items ordered Cost per item Quantity Value
Book 1 £7.99 1 £7.99
Book 2 £7.99 1 £7.99
Subtotal £15.98
UK standard shipping £2.25
Total £18.23

With an order value of £15.98, shipping costs of £2.25 apply.

If one book at £7.99 is cancelled, the order subtotal becomes £7.99 and our shipping costs are still £2.25, so no shipping refund will be issued.

The total refund would be £7.99.


Example 2 - UK order

Items ordered Cost per item Quantity Value
Book 1 £3.99 1 £3.99
Book 2 £7.99 1 £7.99
Subtotal £11.98
UK standard shipping £2.25
Total £14.23

With an order value of £11.98, shipping costs of £2.25 apply.

If the £7.99 book is cancelled, the order subtotal becomes £3.99 and our shipping costs are now £1.25.

The total refund would be £7.99 + £1.00 shipping refund (the difference the bands of £2.25 and £1.25).


Example 3 - Airmail order

Items ordered Cost per item Quantity Value
Book 1 £7.99 1 £7.99
Book 2 £7.99 1 £7.99
Subtotal £15.98
Airmail shipping £10.00
Total £25.98

With an order value of £15.98, airmail shipping costs of £10.00 apply.

If the whole order is cancelled, the refund will be the order subtotal and the basic surface shipping cost.

The total refund would be £15.98 plus £6.50 surface shipping refund - a total of £22.48.


Example 4 - Airmail order

Items ordered Cost per item Quantity Value
Book 1 £3.99 1 £3.99
Book 2 £7.99 1 £7.99
Subtotal £11.98
Airmail shipping £10.00
Total £21.98

With an order value of £11.98, airmail shipping costs of £10.00 apply.

If the £7.99 book is cancelled, the new order value would be £3.99 plus shipping.

As non-basic shipping was selected, only the basic shipping costs will be refunded.

The refund would be £7.99 plus £3.00 (the difference between the basic shipping rate for the whole order and the remaining order) - a total of £10.99.


Postage and packaging discounts & thresholds

If you part cancel and order that qualified for free P&P, either by reaching the threshold for free shipping in our shipping costs, or by using a promotional code for free shipping, then any remaining order will be subject to the shipping costs that would have applied if it were the complete order.


Example 5 - UK order

Items ordered Cost per item Quantity Value
Book 1 £7.99 2 £15.98
Book 2 £7.99 2 £15.98
Subtotal £31.96
UK standard shipping FREE
Total £31.96

This UK order qualifies for free shipping according to our shipping costs.

If one £7.99 book is cancelled then the order subtotal becomes £23.97 and our shipping costs are now £2.25 for the remaining order.

The total refund would be £5.74: £7.99 less the shipping charge of £2.25 for the remaining order.


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Promotions and specials offers

If you cancel part of an order that contained a special offer, then the cost of the remaining order is calculated again without the removed titles.

Note: shipping costs are calculated after all discounts are removed.


Example 6 - a 3 for 2 offer

Items ordered Cost per item Quantity Value
Book 1 £7.99 1 £7.99
Book 2 £7.99 1 £7.99
Book 3 £7.99 1 £7.99
Subtotal £23.97
Offer - £7.99
UK standard shipping £2.25
Total £18.23

The three titles are one a buy 3 for the price of 2.

If one of the titles is cancelled, then the remaining 2 titles are no longer eligible for the 3 for 2.

In this example, the £7.99 value of the returned book is the same as the discount given, so even though the book is returned, no refund would be issued.


Example 7 - Buy one get one half price offer

Items ordered Cost per item Quantity Value
Book 1 £7.99 1 £7.99
Book 2 £6.99 1 £6.99
Book 3 £5.99 1 £5.99 (half price)
Book 4 £4.99 1 £4.99 (half price)
Subtotal £25.96
Offer - £5.50
UK standard shipping £2.25
Total £22.71

In this example, a buy one get one half price operates across all four titles in the basket. The lowest priced items are discounted by 50%, so the discount comes from half of £4.99 (£2.50) plus half of £5.99 (£3.00) = £5.50.

If the £4.99 book is cancelled, the remaining order looks like this:

Items ordered Cost per item Quantity Value
Book 1 £7.99 1 £7.99
Book 2 £6.99 1 £6.99
Book 3 £5.99 1 £5.99 (half price)
Subtotal £20.97
Offer - £3.00
UK standard shipping £2.25
Total £20.22

Here, there are only 3 titles left in the buy one get one half price offer, so there is only a single discount of £3.00 (half of the lowest price book in the remaining order).

The refund for the returned book would be £2.49 (the same shipping charges apply as before).


Example 8 - Free copy of book with subscription and free shipping

Items ordered Cost per item Quantity Value
Book £4.25 1 £4.25
Subscription £16.35 1 £16.35
Subtotal £20.60
Offer - £4.25
UK standard shipping Free in this offer
Total £16.35

In this example, a free book was given (P&P free) when bought with a subscription as an offer.

If the order is cancelled within the 14 day period, a full refund would apply.

If the order is cancelled after the 14 day period, then the refund would be calculated as follows (one issue of the subscription had been mailed at this point).

  1. All un-mailed copies of the subscription are refunded. In this case, 2 of the 3 copies of this annual subscription would qualify for a refund.
  2. As the subscription is cancelled, the book that came with the subscription for free is no longer free but charged at the normal price.
  3. As the subscription is cancelled, the previously free book is also eligible for shipping costs.
  4. As the 14 day period has passed, the book cannot be cancelled.

Refund calculation:


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How to cancel your order

If your order can be cancelled (see above), please contact our customer services team and have your account number and invoice number ready.

After contacting us

After your contract is cancelled, The Bible Reading Fellowship shall then require that you return the goods at your expense as soon as practicable, and that you take reasonable care to ensure that the goods are not damaged while in your possession or in transit.

Goods should be returned to:

BRF
Returns
15 The Chambers
Vineyard
Abingdon
Oxfordshire
OX14 3FE

The package must contain:

Receiving your refund

The Bible Reading Fellowship shall provide you with a refund within 14 days of receiving the goods back, and this shall be given by the same means of payment as used for the order.

Please note that if you paid by credit or debit card by phone or post, we will need your card details to issue your refund.

We are not responsible for items returned that are lost in transit.

This cancellation policy does not affect your legal rights - for example, if goods are faulty.

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St Aidans Way of Mission
Bible Reflections for Older People - January 2016